Refund policy

 

Returns & Refunds

We want you to feel confident shopping with Mischievous Monsters. If something isn’t right with your order, please contact us so we can help.

Plants

We guarantee your plants will arrive safely. If a plant arrives damaged, contact us within 2 days of delivery with your order number and clear photos of the plant and packaging. We’ll arrange a replacement at no additional cost.

Please inspect your plants promptly upon arrival so we can address any shipping damage.

Shirts & Apparel

Our apparel is made to order, so we do not accept returns or exchanges for incorrect size selections, color preferences, or changes of mind. Please review the size chart and product description before ordering.

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible with your order number, a description of the issue, and clear photos. We’ll review your request and arrange an appropriate replacement or refund for confirmed issues at no additional cost.

Other Products

Return eligibility varies by product. Please check the product description for any specific terms and contact us before returning an item.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing time may vary depending on your bank or payment provider.

Contact Us

To report an issue or request assistance, use the contact information provided on our website. Please contact us before sending any item back so we can provide the correct instructions.